All services, service packages and pre-paid treatments are non-refundable. The price paid may be applied towards other services available at Skin Perfection Aesthetics, Lasers and Weight Loss. Products can be returned, unopened, for a refund within 14 days from date of purchase. In the event that the product is opened and you are not satisfied with the performance of the product or are unable to continue using the product, it can be returned for a credit within 30 days of purchase and that credit can be used towards other purchases.
We understand that unexpected complications and illnesses arise. However, a reservation is a promise between one of our experienced estheticians and you, the client. Because of the time constraints of our providers, ample notice is required for rescheduling appointments. We request that cancellations are done 24 hours prior to an appointment. If you do not cancel or reschedule an appointment 24 hours in advance, a $25 fee may be charged for weekday appointemnts; $40 for weekend appointments.
Please arrive 15 minutes prior to your scheduled appointment time. This will allow us to get you checked in and confirm any important information, as well as give you the chance to fill out any necessary paperwork. Arriving late may interrupt your service and the services of those who follow you.
Patient privacy is a top priority at our spa. We ensure that our staff will not discuss your treatments with any other clients. In order to ensure your total privacy, you may be periodically asked to verify specific information such as your birthdate, phone number or address.
The best tip we can receive is your repeat business and referrals. However, if you are exceptionally happy with the service you received during your visit, our providers do accept tips.